Refund policy

Our 30-Day Satisfaction Guarantee

We want your Goodwork hat to become the one you reach for every day.

If you are not completely satisfied with your purchase for any reason, contact us within 30 days of delivery. We will help you arrange a return for a refund or exchange—no complicated process and no hard feelings.

Return eligibility

To qualify for a return:

The return must be requested within 30 days of delivery.
The item must be in its original condition, with no stains, odors, alterations, or damage caused after delivery.
Trying on your hat is completely fine.
Proof of purchase or your Goodwork order number is required.

Items showing signs of extended wear, washing, misuse, or customer-caused damage may not be eligible for a refund.

Starting a return

Email us at goodworklmt@gmail.com with:

Your name
Your order number
The item you would like to return
Whether you prefer a refund or exchange

Please wait for return instructions before mailing your item. Returns sent without prior authorization may experience delays.

Return shipping

Customers are responsible for return-shipping costs when returning an item because of preference, fit, or a change of mind.

If your order arrived damaged, defective, or incorrect, Goodwork will cover the return or replacement shipping cost.

Original shipping charges are nonrefundable unless the order arrived damaged, defective, incorrect, or was not delivered as promised.

Refunds

Once your return is received and inspected, we will notify you by email.

Approved refunds will be issued to your original payment method. Please allow up to 5 business days for us to process the refund. Your bank or card provider may require additional time before the funds appear in your account.

Exchanges

Need a different hat or design? Contact us within 30 days of delivery, and we will help arrange an exchange, subject to product availability.

If the replacement item is unavailable, we will offer a refund or store credit.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. Contact us within 7 days of delivery if your item is damaged, defective, or incorrect.

Include your order number and clear photographs of the issue so we can make it right as quickly as possible.

Final-sale items

Items clearly marked Final Sale, gift cards, and personalized or custom-made products cannot be returned unless they arrive damaged, defective, or incorrect.