Terms of service

These Terms of Service govern your access to and use of goodworkmfg.com, including any purchases made through the website. The website is operated by Goodwork Entertainment LLC, doing business as Goodwork.

Throughout these Terms, “Goodwork,” “we,” “us,” and “our” refer to Goodwork Entertainment LLC. “You” and “your” refer to any visitor, customer, or user of the website.

By visiting our website or purchasing from us, you agree to these Terms of Service. Please do not use the website if you do not agree to them.

1. Eligibility

You must be at least the age of majority in your state or place of residence to make a purchase from our website.

By using the website, you represent that the information you provide is accurate and that you are legally permitted to enter into this agreement.

2. Online Store Terms

You may not use our products or website for any unlawful, fraudulent, abusive, or unauthorized purpose.

You may not:

Interfere with the security or operation of the website.
Attempt to access restricted areas of the website.
Introduce viruses, malicious code, or other harmful material.
Use automated tools to scrape, copy, or misuse website content.
Resell our products in a misleading, unauthorized, or unlawful manner.

We may refuse service, cancel an order, or restrict access to the website when reasonably necessary to protect Goodwork, our customers, or third parties.

3. Product Information

We make reasonable efforts to display our products, colors, embroidery, materials, and measurements accurately. However, colors and appearance may vary depending on your screen, lighting, manufacturing process, or individual product variation.

Because embroidered and manufactured items may have minor variations, slight differences in thread placement, color, texture, or construction are not necessarily defects.

Product descriptions, pricing, designs, and availability may be changed at any time without notice.

4. Orders and Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to:

Decline or cancel an order.
Limit quantities purchased by a person, household, account, payment method, or address.
Cancel orders that appear fraudulent, unauthorized, intended for improper resale, or affected by pricing or inventory errors.

If we cancel an order after payment has been collected, we will issue a refund to the original payment method.

You are responsible for providing accurate billing, shipping, payment, and contact information.

5. Prices, Payments, and Taxes

Prices are listed in U.S. dollars unless otherwise stated.

Applicable taxes, shipping costs, and other charges will be shown during checkout before you complete your purchase. Online sellers should clearly disclose the total price and material terms of sale before purchase.

You authorize us and our payment providers to charge the payment method submitted for your order.

Discounts, promotional offers, and free-shipping offers:

May be changed or discontinued at any time.
May not be combined unless specifically stated.
May be subject to product, location, quantity, or time restrictions.
Have no cash value.

Our current free-shipping offer applies to qualifying orders of two or more hats, subject to any limitations displayed at checkout.

6. Shipping and Delivery

Estimated fulfillment and delivery times are estimates, not guarantees, unless we expressly state otherwise.

Delivery may be affected by production schedules, carrier delays, weather, holidays, incorrect addresses, customs, or circumstances outside our control.

You are responsible for providing a complete and accurate shipping address. Additional charges caused by an incorrect or incomplete address may be your responsibility.

If an order is delayed beyond the time originally promised, we will follow applicable law regarding delay notices, cancellation options, and refunds. Federal rules generally require online sellers to ship within the stated timeframe or provide appropriate notice and cancellation rights.

Risk of loss and title pass as provided by applicable law and the terms of the shipping carrier.

7. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our separate Return and Refund Policy, which is incorporated into these Terms by reference.

Our current policy offers a 30-day satisfaction guarantee, subject to the eligibility requirements stated in that policy.

Please review the Return and Refund Policy before purchasing.

8. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or incorrect, contact us at goodworklmt@gmail.com within 7 days of delivery and include:

Your order number.
A description of the problem.
Clear photographs showing the issue.

We will review the request and provide an appropriate replacement, refund, or other remedy when applicable.

9. Intellectual Property

All website content—including the Goodwork name, logos, graphics, hat designs, embroidery artwork, photographs, videos, product names, slogans, written copy, and website design—is owned by or licensed to Goodwork and is protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, manufacture, sell, publish, display, or create derivative works from our content without prior written permission.

Purchasing a product does not grant you ownership of any trademark, copyright, design right, or other intellectual-property right associated with that product.

10. Customer Content

When you submit a review, photograph, comment, testimonial, tag, or other content to Goodwork, you represent that:

You own or have permission to use that content.
The content does not violate another person’s rights.
The content is not unlawful, misleading, defamatory, threatening, or obscene.

Unless otherwise agreed in writing, you grant Goodwork a nonexclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and share that content for operating and promoting the brand.

We are not required to publish or retain customer-submitted content.

11. Third-Party Services

Our website may use or link to third-party services, including Shopify, payment processors, shipping carriers, fulfillment providers, analytics providers, and social-media platforms.

We do not control and are not responsible for the independent content, policies, security, availability, or practices of third-party services.

Your use of those services may also be governed by their own terms and policies.

12. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

By using the website, you acknowledge that your information may be processed by service providers necessary to operate the store, process payments, fulfill orders, prevent fraud, and provide customer service.

13. Prohibited Uses

You may not use the website or its content:

For illegal or fraudulent purposes.
To infringe intellectual-property or privacy rights.
To harass, threaten, discriminate against, or harm another person.
To transmit malicious code.
To collect customer information without authorization.
To impersonate another person or business.
To manipulate reviews, promotions, orders, or website functions.
To bypass security or access restrictions.

We may suspend or terminate access for violations of these Terms.

14. Disclaimer of Warranties

Except for any express product guarantee or warranty stated by Goodwork, the website and its content are provided on an “as is” and “as available” basis to the fullest extent permitted by law.

We do not guarantee that:

The website will always be uninterrupted or error-free.
Every product will meet preferences not stated in the product description.
Website content will always be complete, current, or free from minor errors.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

15. Limitation of Liability

To the fullest extent permitted by law, Goodwork and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the website or products.

To the fullest extent permitted by law, our total liability relating to a particular purchase will not exceed the amount you paid for the product giving rise to the claim.

These limitations do not apply where prohibited by law or to liability that cannot legally be limited.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold Goodwork harmless from claims, losses, liabilities, and reasonable expenses arising from:

Your unlawful misuse of the website.
Your violation of these Terms.
Your infringement of another person’s rights.
Content you submit to the website.

17. Governing Law

These Terms are governed by the laws of the State of CA, without regard to conflict-of-law principles.

Any dispute arising from these Terms or your use of the website will be handled by the state or federal courts located in Los Angeles CA, unless applicable consumer law gives you the right to bring a claim elsewhere.

18. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by law.

Material changes will not retroactively reduce rights relating to purchases already completed unless permitted by law.

19. Severability

If any part of these Terms is found invalid or unenforceable, that part will be enforced to the maximum extent permitted, and the remaining provisions will continue in effect.

20. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

21. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies posted on the website, form the entire agreement between you and Goodwork concerning your use of the website and purchases from us.

22. Contact Information

Questions about these Terms should be sent to:

Goodwork / Goodwork Entertainment LLC
Email: goodworklmt@gmail.com
Website: goodworkmfg.com